Our Term of Services
Your classes will be held on the scheduled day and time you have chosen.
If your teacher is unavailable, we will try to provide a substitute teacher at your regular class time. Alternatively, we can reschedule the class with the same teacher at a mutually convenient time.
For any planned absence lasting a week or more, please notify us in advance. We can reschedule your classes around your break. Classes missed without advance notice will not qualify for a make-up session.
If you cannot attend a scheduled class, please inform the admin or your teacher at least 2 hours before the start time. Missed classes without prior notice will not be eligible for a make-up session.
Should you encounter frequent teacher tardiness or absences, please reach out to us promptly via Skype, phone, or email so we can address the situation. Our team is committed to ensuring a reliable and smooth learning experience for you.
The institute reserves the right to reassign teachers when necessary. You may request a change of teacher, which will depend on the availability of another teacher at your preferred time.